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Questions? Reach out we'd love to chat 😃
Tracy
BELGIAN BOYS
Amazing Customer Experience!
"The Spring Board team is absolutely amazing! They have learned our policies, tone of voice, and have been able to support our customers so well. The team makes our customers feel heard, valued, and resolves any problems incredibly quickly. They've exceeded my expectations, and I'm incredibly excited to continue working with their team!"
An exceptional partner.
"We partnered with Springboard to manage customer support for a growing e-commerce brand. From on-boarding to over a year working together, the experience has been first class. The team at Springboard feels like an extension of our internal team. They’re invested in the brand and its success, responsive and collaborative, agile and adaptive. The integrity, passion, and partnership they bring to the table elevated our customer service exponentially."
Seamless integration into the team
"Working with Springboard has been amazing for a small startup that is moving and changing quickly. They dove right into our project from day 1 and work the day-to-day thoroughly and autonomously, which is an immense help for us as we have a lean team. Given the unpredictability of growth at a startup, they scale up quickly and efficiently so we are not left with gaps. They are also, perhaps more importantly, real people who are personable, caring, and professional. Highly recommend them!"
Fabulous team collaboration!
We've had the absolute pleasure of working with the Springboard CX team for over a year. Their commitment to team collaboration and customer service has driven remarkable success for our brand. I've personally worked with well over 15 external partners, and Springboard CX is hands down the best-of-the-best. Couldn't recommend them enough!
We believe great partnerships start with transparency. Explore our FAQ below, and if there’s anything else you’re curious about, just ask—we’re always happy to help.
We do training for 18-25 business days on all the product docs, the website, closed tickets, and everything we can find online.
Oh yea, 100% of clients are in the consumer space. We have dealt with hundreds of different types of faqs related to it.
Legit stay-at-home parents who have corporate experience. You are gaining a partner vs. someone who can simply respond to emails. We're a curation service, so skincare brands get cx reps that worked in the skincare field before Springboard.
When my dad went down with a heart attack, my mom stepped up to the plate to raise her family of 6. Moms have a special place in this world and in my heart, and to be honest, they’ve been incredible team members to Springboard but also the clients we serve. This is also a way to honor my mom, as I’m sure she had wished a company like Springboard was around when we were growing up.
Slack, email, and video chats if needed.
Absolutely. If we already have their email address, we will reach out when necessary.
A ticket is a completed interaction between our agent and the customer. Doesn’t matter if we exchange 3 emails with the same person, that is 1 ticket. We will also not respond to multiple reach outs by the same person in order to conserve your tickets.
We won't touch mass refund issues or mass scale issues in general unless instructed otherwise by the brand. This also goes for liability issues.
We’ve used 100’s of different apps, so the answer is most likely yes 🙂
We will literally go to earth’s end to find the answer before bothering you.
More than happy to do that, just tell us the platform.
Of course, we do! Especially comments! Comments hurt the quality of your ad score & account. You could have a great ad with horrible comments and FB will deem that as a poor ad and your CPMs will go higher.
