Rated 4.7 Stars on Trustpilot

Save With Pay-Per-Ticket Customer Service

Canadian and American customer service teams for your CPG or DTC brand. Only pay for the tickets we respond to, nothing else!

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Pay Per Ticket Vs Hourly or Salary

No such thing as idle time or stand stills! Pay for what you need, nothing else.

customer support agents

North American Agents, Always

This is something we do not compromise on. We vet our team so that not only do we ensure that you are receiving top quality responses, but they are being delivered from top quality human beings.

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Vetted Pros & Stay at home parents

Dependable staff with at least 2+ years of experience with customer service & software use. Parents that not only care about the work they output, but the companies they do it for!

mother working with child at home
Haven's Kitchen Logo
"Total GAME CHANGER!! Springboard came recommended to us from another brand and i don't know what we would do without them! They've completely changed the game for us. Jonathan and his team of vetted reps are super responsive, well organized and efficient! They have become an extension of our team. Highly recommend!"

Courtnie B.

Haven's Kitchen

Momofuku Logo
"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"

Jonathan Eppers


Mighty Gum Logo
"I had been rotating through freelance customer service agents for a little over a year when I came across Springboard and met Denise. Honestly, I am so glad I found them! Aside from the pricing structure making a lot of sense to me, the service has just been remarkable. I feel like Denise treats my customers as she would a friend, which is exactly what Mighty Gum is all about."

Mathew Thalakotur

Mighty Gum

Kulfi Logo
"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"

Kaitlin Jones

Kulfi Beauty

Any Platform

We Got You Covered

Why Springboard?

Quick Setup

We learn fast. Our agents will begin clearing out your inbox in 72 hours or less.

We do the heavy lifting

We handle hiring, training, management, QA, taxes, benefits. You handle growth.

Safe & Secure

We have procedures in place to protect your data as well as your customers'.

CPG/DTC Support Experts

Shorter training times, seamless onboarding and high quality responses because our agents have probably already handled tickets like yours.


Speed Bundle
$3 / Ticket
  • 150 Minimum + 15 Free
  • Free Inbox Cleaner (we delete/close junk)
  • Free Fwd any emails that may require your attention
  • Monthly
  • 9-5 EST Mo-Fri
  • Email / Live Chat Support
Growing Bundle
$3 / Ticket
  • 1,000 minimum + 35 Free
  • Free Inbox Cleaner (we delete/close junk)
  • Free Fwd any emails that may require your attention
  • Monthly
  • 9-5 EST Mo-Fri
  • Email / Live Chat Support
Contact Us
  • Unlimited Tickets
  • Monthly
  • 9-5 EST Mo-Fri
  • Email / Live Chat Support


Contact Us