The First CX Agency Empowering Stay-at-Home Moms. Caring, empathetic, kind , curated and knowledgable team members that feel in-house without the overhead! Canada and USA-based stay-at-home moms that bring incredible skills and CPG knowledge to the table, not just good email writing.
We learn fast! Our agents will begin clearing out your tickets in just 18-25 days.
We have procedures in place to protect your data as well as your customers’.
Shorter training times, seamless onboarding and high quality responses because our agents have probably already handled tickets like yours.
We handle hiring, training, management, QA, taxes, benefits. You handle growth.
No such thing as idle time or stand stills! Pay for what you need, nothing else.
This is something we do not compromise on. We vet our team so that we ensure that you are receiving top-quality responses from native English-speaking agents.
Dependable staff with at least 2+ years of experience in customer service, CPG & software use. Parents that not only care about the work they output, but the companies they do it for!
We have an average rating of 4.5/5 across all our customers.
They all work off the same ticket count, so if you need more agents, don’t worry, just ask!
We only work with cpg brands, we already speak your language. Our curated agents will proudly represent your team, and you'll take pride in having them on board.
The average cost of hiring a Springboard agent is just $1200 a month, but the national average cost of an in-house customer service agent in North America is $3500/month (don’t forget the benefits)!
We're not just another customer service company. We bring a diverse range of experiences from various parts of the business world. Our team has a deep understanding of strategy, marketing, management, e-commerce, operations, and more. This extensive knowledge allows us to provide holistic solutions and deliver a level of service that goes beyond the ordinary.
We do training for 18-25 business days on all the product docs, the website, closed tickets, and everything we can find online.
Oh yea, 100% of clients are in the consumer space. We have dealt with hundreds of different types of faqs related to it.
Legit stay-at-home parents who have corporate experience. You are gaining a partner vs. someone who can simply respond to emails. We're a curation service, so skincare brands get cx reps that worked in the skincare field before Springboard.
When my dad went down with a heart attack, my mom stepped up to the plate to raise her family of 6. Moms have a special place in this world and in my heart, and to be honest, they’ve been incredible team members to Springboard but also the clients we serve. This is also a way to honor my mom, as I’m sure she had wished a company like Springboard was around when we were growing up.
Slack, email, and video chats if needed
Absolutely. If we already have their email address, we will reach out when necessary.
A ticket is a completed interaction between our agent and the customer. Doesn’t matter if we exchange 3 emails with the same person, that is 1 ticket. We will also not respond to multiple reach outs by the same person in order to conserve your tickets.
We won't touch mass refund issues or mass scale issues in general unless instructed otherwise by the brand. This also goes for liability issues.
We’ve used 100’s of different apps, so the answer is most likely yes 🙂
We will literally go to earth’s end to find the answer before bothering you 🙂
More than happy to do that, just tell us the platform 🙂
Of course, we do! Especially comments! Comments hurt the quality of your ad score & account. You could have a great ad with horrible comments and FB will deem that as a poor ad and your CPMs will go higher.