Fractional customer service teams powered by local experienced moms!

Caring, empathetic, kind , turnkey and super knowledgable team members that feel in-house without the overhead! Canada and USA-based mamas that bring incredible skills to the table, not just good email writing.

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Why Springboard

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Quick setup

We learn fast! Our agents will begin clearing out your tickets in just 14-22 days.

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Safe & Secure

We have procedures in place to protect your data as well as your customers’.

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Support Experts

Shorter training times, seamless onboarding and high quality responses because our agents have probably already handled tickets like yours.

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We do the heavy lifting

We handle hiring, training, management, QA, taxes, benefits. You handle growth.

Some brands that trust us to develop and run their customer experience:

Graza Logo.
IQBAR Logo.
Made By Nacho Logo
Patrick Ta Logo.
Arey Logo.
Gen See Logo.
Comotomo Logo.
Sheets and Giggles Logo.
Aura Bora Logo.
Belgian Boys Logo.
Havens Kitchen Logo
Kulfi Logo.
Uni Logo
Eadem Logo
Joolies California Superfruit Logo.

Pay per completed interaction vs. hourly or salary.

No such thing as idle time or stand stills! Pay for what you need, nothing else.

Canadian and USA-based agents, always.

This is something we do not compromise on. We vet our team so that we ensure that you are receiving top-quality responses from native English-speaking agents.

Stay at home mother working at her table next to her children.
Stay at home mother working at her table and her child hugging from behind.

Vetted Pros & Stay at-home parents.

Dependable staff with at least 3+ years of experience with customer service & software use. Parents that not only care about the work they output, but the companies they do it for!

Increase satisfaction amongst your customers.

We have an average rating of 4.65/5 across all our customers. 

Flexible staffing.

If you need more agents, don’t worry, just ask!

Save time.

We only work with consumer brands, we already speak your language. Our carefully chosen agents will proudly represent your team, and you'll take pride in having them on board.

Stay at home mom and dad working in their living room with their child.
Stay at home mom working with dad and child lying down.

Save money.

The average cost of hiring a Springboard agent is just $1500 a month, but the national average cost of an in-house customer service agent in North America is $3200/month (don’t forget the benefits)!

Your unofficial business partner.

We're not just another customer service company. We bring a diverse range of experiences from various parts of the business world. Our team has a deep understanding of strategy, marketing, management, e-commerce, operations, and more. This extensive knowledge allows us to provide holistic solutions and deliver a level of service that goes beyond the ordinary.

Frequently Asked Questions

How do you educate your agents?
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We do training for 14-22 business days on all the product docs, the website, closed tickets, and everything we can find online.

Are your reps pros who have experience and can figure most things out on their own, or do you need a lot of structure?
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Oh yea, 100% of clients are in the consumer space. We have dealt with hundreds of different types of faqs related to it.

Are these just any random moms? Or are these people who have legit experience in CX, are resourceful etc.
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Legit mamas and stay-at-home parents who have corporate experience. You are gaining a partner vs. someone who can simply respond to emails.

Why moms?
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When my dad went down with a heart attack, my mom stepped up to the plate to raise her family of 6. Moms have a special place in this world and in my heart, and to be honest, they’ve been incredible team members to Springboard but also the clients we serve. This is also a way to honor my mom, as I’m sure she had wished a company like Springboard was around when we were growing up.

How do your CX people communicate with me once we get going?
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Slack, email, and video chats if needed

Are your reps comfortable talking with a 3pl / What is your process for a rep connecting with our 3PL to check on the status of an order?
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Absolutely. If we already have their email address, we will reach out when necessary.

What is a ticket?
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A ticket is a completed interaction between our agent and the customer. Doesn’t matter if we exchange 3 emails with the same person, that is 1 ticket. We will also not respond to multiple reach outs by the same person in order to conserve your tickets.

What happens if we have a large-scale issues - do we flag that to you and tell all your reps type deal?
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We won't touch mass refund issues or mass scale issues in general unless instructed otherwise by the brand. This also goes for liability issues.

Is your team versed with my techstack?
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We’ve used 100’s of different apps, so the answer is most likely yes 🙂

Do they ask us questions all the time or are they resourceful?
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We will literally go to earth’s end to find the answer before bothering you 🙂

Would your team be able to contact our customers who leave negative reviews if they had access to our review app?
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More than happy to do that, just tell us the platform 🙂

Do you monitor social media?
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Of course, we do! Especially comments! Comments hurt the quality of your ad score & account. You could have a great ad with horrible comments and FB will deem that as a poor ad and your CPMs will go higher.

Comparison Chart

Springboard
Competitors
Canada/US Based
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Perfect Brand Tone of Voice
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Transparency/Direct Communication with Reps
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Charge for ONLY Resolved Tickets
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Free Onboarding
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Consumer Product Support Experts
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Video Chat with CX Team
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Industries We Service:

Battery Icon.
Electronics
Couch Icon.
Furniture
T Shirt Icon.
Clothing and Apparel
Basketball Icon.
Sports and Outdoors
Drink Icon.
Food and Beverages
Tay Icon.
Toys and Games
Fridge Icon.
Home Appliances
Car Icon.
Automotive
Knife Icon.
Kitchenware
Dumbell Icon.
Health and Fitness
Picture Frame Icon.
Home Decor
Lipstick Icon.
Personal Care and Beauty
Book Icon.
Books and Stationery
Diamond Icon.
Jewelry and Accessories
Baby carriage Icon.
Baby and Kids
Chef Hat Icon.
Hospitality
Dog Bone Icon.
Pet Supplies
Cannabis Icon.
Cannabis
Plant Icon.
Gardening

We know your tech stack

Gorgias Logo.
Zendesk Logo.
Kustomer Logo.
Smile.io Logo.
Recharge Logo.
Wonderment Logo.
StayAI Logo.
Skio Logo.
Prive Logo.
Smartrr Logo.
Loyalty Lion Logo
Loop Logo.
Yotpo Logo.
Stamped Logo.
Notion Logo.
Intercom Logo.
TikTok Logo.
Shopify Logo.
Instagram Logo.
Okendo Logo.
Attentive Logo.
Postscript Logo.
Returnly Logo.
Shiphero Logo.
Shipstation Logo.
Shipbob Logo.

"Onboarding was quick and easy, and our CX rep has learned the ins and outs of our products and customer pain points so that she feels like a natural extension of our in-house team."

Tracy, Belgian Boys

"Total GAME CHANGER!! Springboard came recommended to us from another brand and i don't know what we would do without them! They've completely changed the game for us. Jonathan and his team of vetted reps are super responsive, well organized and efficient! They have become an extension of our team. Highly recommend!"

Courtnie
Haven's Kitchen

"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"

Jonathan
VYBES

"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"

Kaitlin
Kulfi Beauty

We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!

Tony
Comotomo

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

Cam
Aura Bora

The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!

Audrey
Patrick Ta

"Total GAME CHANGER!! Springboard came recommended to us from another brand and i don't know what we would do without them! They've completely changed the game for us. Jonathan and his team of vetted reps are super responsive, well organized and efficient! They have become an extension of our team. Highly recommend!"

Courtnie
Haven's Kitchen

"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"

Jonathan
VYBES

"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"

Kaitlin
Kulfi Beauty

We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!

Tony
Comotomo

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

Cam
Aura Bora

The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!

Audrey
Patrick Ta

"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"

Courtnie
Haven's Kitchen

"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"

Jonathan
VYBES

"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"

Kaitlin
Kulfi Beauty

We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!

Tony
Comotomo

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

Cam
Aura Bora

The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!

Audrey
Patrick Ta

Pricing

Micro

$1,200

Per Month
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Mini

$2,250

Per Month
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Team

$4,500

Per Month
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Number of agents
1
2
3+
Working Hours (9AM - 5PM Mon-Fri)
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Inbox Management
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Live Chat Management
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Social Media Management
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SMS Management
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Cost Per Ticket
$4/ticket
$3.75/ticket
$3/ticket
Number of Tickets (completed interactions)
300
600
1500
Number of video chats per week
1
1
1
Direct Access to Agent via Slack
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Set Up fee
$0
$0
$0
Process returns & refunds
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Inbox maintenance
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Data Entry
Basic
Basic
Advanced
Reaches out to 3pl partners for location
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Reporting
Basic
Advanced
Advanced
Crisis Management
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A La Carte or Add On Services:
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Facebook Comments Monitoring & Responding, Answering Service, Review Platform Monitoring & Responding, Faire.com and Amazon Seller Central Management, TikTok Shop Management, Retail Coupon Mailer, Hand Written Thank You Notes, Set Up & Manage Sample Requests
Micro

$1,200

Per Month
  • Check Mark Icon.
    1 Agent
  • Check Mark Icon.
    Working Hours (9AM - 5PM Mon-Fri)
  • Check Mark Icon.
    Inbox Management
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    $4/ticket
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    300 Completed interactions
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    1 Video chat per week
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    Direct Access to Agent via Slack
  • Check Mark Icon.
    $0 Set Up fee
  • Check Mark Icon.
    Process returns & refunds
  • Check Mark Icon.
    Inbox maintenance
  • Check Mark Icon.
    Basic Data Entry
  • Check Mark Icon.
    Basic Reporting
  • Check Mark Icon.
    Reaches out to 3pl partners for location
  • Check Mark Icon.
    Crisis Management
Learn More
Mini

$2,250

Per Month
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    2 Agents
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    Working Hours (9AM - 5PM Mon-Fri)
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    Inbox Management
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    Live Chat Management
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    $3.75/ticket
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    600 Completed interactions
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    1 Video chat per week
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    Direct Access to Agent via Slack
  • Check Mark Icon.
    $0 Set Up fee
  • Check Mark Icon.
    Process returns & refunds
  • Check Mark Icon.
    Inbox maintenance
  • Check Mark Icon.
    Basic Data Entry
  • Check Mark Icon.
    Advanced Reporting
  • Check Mark Icon.
    Reaches out to 3pl partners for location
  • Check Mark Icon.
    Crisis Management
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Team

$4,500

Per Month
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    3+ Agents
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    Working Hours (9AM - 5PM Mon-Fri)
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    Inbox Management
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    Live Chat Management
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    Social Media Management
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    SMS Management
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    $3/ticket
  • Check Mark Icon.
    1500 Completed interactions
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    1 Video chat per week
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    Direct Access to Agent via Slack
  • Check Mark Icon.
    0$ Set Up fee
  • Check Mark Icon.
    Process returns & refunds
  • Check Mark Icon.
    Inbox maintenance
  • Check Mark Icon.
    Advanced Data Entry
  • Check Mark Icon.
    Advanced Reporting
  • Check Mark Icon.
    Reaches out to 3pl partners for location
  • Check Mark Icon.
    Crisis Management
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Add On Services
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    Facebook Comments Monitoring & Responding
  • Check Mark Icon.
    Answering Service
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    Review Platform Monitoring & Responding
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    Faire.com and Amazon Seller Central Management
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    TikTok Shop Management
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    Retail Coupon Mailer
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    Hand Written Thank You Notes
Learn More
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